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Box365 Day Returns

RetailZone is proud to offer our UK customers a full 1 years return period on all unwanted items. Should you wish to return your item it must be:

  • In original unopened manufacturers packaging
  • Be in brand new condition so this can be sold as new again
  • Be returned with our returns form which can be downloaded Here

If an item is returned and does not fit the criteria above then we will be un able to issue you with a refund. We always recommend sending items back to us via a tracked service.

Unfortunately we are unable to cover the cost of the returns postage.

If you have any issue with your item, or need to return it please be sure to contact us. If your item is damaged, faulty or you feel it is 'not as described' we will require photographic evidence of this to be emailed to sales@retailzone.com - Please be sure to include your full name, address and order number in your email.

Once email is received we will be in contact with you to get the issue resolved for you.

If it fails quality checks or we feel the item has been reduced in value due to the condition it is received in when it comes back we will not be able to refund you in full, instead a partial refund will be considered. We recommend using a tracked service to return your item so you have proof of the return. Your refund will be minus any original postage costs you have previously paid.

Returns Form Will Open In A New Window Click Here

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